Shipping Policy

Effective Date: 01/01/2025

At RevolutionEyes Glasses, we are committed to ensuring that your order is delivered promptly and efficiently. This Shipping Policy provides information about our delivery processes, options, and timeframes.

1. Delivery Options and Costs

  • We offer a range of delivery options at checkout to suit your needs. Delivery costs are calculated based on your location and chosen shipping method.
  • Standard delivery is free for orders over £120.
  • Expedited and international delivery options are available at an additional cost.

2. Processing Times

  • All orders are processed within 3 business days (Monday to Friday, excluding public holidays).
  • Customised or prescription lenses may require additional processing time. Estimated delivery times for these products will be provided at checkout.

3. Delivery Timeframes

  • UK Orders: Standard delivery typically takes 7 to 10 business days for non customised orders but will take more like 14 business days for prescription or customised lens ordered
  • International Orders: Delivery times vary by destination and will be provided at checkout.
  • Please note that delivery timeframes are estimates and may be subject to delays beyond our control (e.g., customs, carrier delays).

4. Tracking Your Order

  • Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable).
  • You can use the tracking number to monitor the status of your delivery.

5. Delivery Issues

  • If your order has not arrived within the estimated timeframe, please contact us at info@revolutioneyesglasses.com with your order number. We will investigate the issue and provide a resolution.
  • RevolutionEyes Glasses is not responsible for delays caused by incorrect delivery addresses provided at checkout.

6. Lost or Damaged Parcels

  • If your parcel is lost or arrives damaged, please notify us within 7 days of the expected delivery date. Include your order number and photos (if applicable) when contacting us at info@revolutioneyesglasses.com.
  • We will work with the courier to resolve the issue and may offer a replacement or refund.

7. International Shipping

  • International customers are responsible for any customs duties, taxes, or fees required by their country.
  • RevolutionEyes Glasses is not liable for delays caused by customs clearance processes.

If you have any questions about this policy, please contact us at info@revolutioneyesglasses.com.