Refund and Returns Policy

Effective Date: 01/01/2025

At RevolutionEyes Glasses, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this policy explains your rights to a refund, return, or exchange.

1. Your Right to Cancel

  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items without giving a reason.
  • To exercise your right to cancel, you must notify us by email at info@revolutioneyesglasses.com within the 14-day period.
  • Once your cancellation is confirmed, you must return the items to us in their original condition within 14 days.

2. Eligibility for Returns

To qualify for a return or refund, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when received.
  • Items that are personalised or custom-made (e.g., prescription lenses) are not eligible for returns unless faulty.

3. How to Initiate a Return

To start a return, please email us at info@revolutioneyesglasses.com with the following information:

  • Order number
  • Details of the item(s) you wish to return
  • Reason for the return

We will provide you with instructions on how and where to send your items.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 14 days.
  • Please note that delivery charges are non-refundable unless the return is due to an error on our part or a faulty product.

5. Exchanges

6. Faulty or Damaged Items

  • If you receive a faulty or damaged item, please notify us within 30 days of receipt at info@revolutioneyesglasses.com. Include your order number and photos of the damage or fault.
  • We will arrange for a replacement or refund, including return postage costs.

7. Return Shipping

  • Customers are responsible for the cost of returning items unless the return is due to a fault or error on our part.
  • We recommend using a tracked service to ensure the safe return of your items, as we cannot be held responsible for lost returns.

If you have any questions about this policy, please contact us at info@revolutioneyesglasses.com.